Privacy Policy

TowardsNorth India (“us”, “we”, or “our”) operates this website and related enquiry forms (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service and to respond to your enquiries more effectively.

2. Types of Data Collected

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address / City / Location (as provided)
• Project details (house details, interiors scope, site information, plot details, construction preferences)
• Payment-related information (only if and when applicable to the Services)
• Cookies and Usage Data

2.2 Social Login / Third-party account information (if applicable)

If we ever provide the option of registering or logging in using a third-party account (for example, Google, Facebook, or other social accounts), and you choose to use that option, we may receive certain profile information from the third-party provider. The information may vary depending on the provider, and can include your name, email address, profile image, and any other information you choose to make public on that platform.

We will use such information only for the purposes indicated in this Privacy Policy or as otherwise specified on the Service. We do not control how third-party platforms handle your personal information. We recommend reviewing their privacy policies to understand their practices.

2.3 Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your device Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

3. Why we collect your information

We require this information to understand your needs and provide you with better service, including for:

• Internal record keeping
• Responding to enquiries and providing consultations
• Improving our products, service delivery, and website experience
• Sending service communications (updates, confirmations, scheduling, project-related information)
• Sending promotional information (only where permitted and/or with opt-out available)
• Market research and feedback (we may contact you for feedback to improve our Services)
• Customizing the Service based on interests relevant to construction/interiors

4. Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser and stored on your device. Tracking technologies may also include beacons, tags, and scripts.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session Cookies: used to operate the Service
• Preference Cookies: used to remember your preferences and settings
• Security Cookies: used for security purposes

5. Use of Data

Primarily, we use the information we collect about you to provide a more personalized experience and to respond to requests you send us. We may use collected data for purposes including:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features when you choose to do so
• To provide customer care and support
• To monitor usage of the Service
• To provide analysis so that we can improve the Service
• To detect, prevent, and address technical issues
• To identify you in our systems and to track service requests
• To request feedback
• To enforce our terms, policies, and comply with legal/regulatory requirements
• To investigate, prevent, or take action regarding illegal activity, suspected fraud, or threats to safety

6. How we store your data

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Personal data is stored on secured servers and we apply reasonable security measures to safeguard it.

We may retain and use your Personal Data to comply with legal obligations, resolve disputes, and enforce our agreements and policies. Usage data may be retained for internal analysis and security purposes. Where this data is used to reinforce security or improve functionality, we may retain it for longer periods as required by law or legitimate business needs.

7. Disclosure of Data

Your information, including Personal Data, may be transferred to and maintained on systems located outside of your state/province/country where data protection laws may differ. If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We may disclose your information:

• To comply with applicable laws, regulations, or lawful government requests
• To enforce our policies and agreements
• To investigate suspected fraud, security issues, or threats to safety
• In connection with a merger, acquisition, financing, or sale of assets (if any)
• To service providers/vendors who perform services on our behalf (hosting, analytics, communication tools)

Unless described in this Privacy Policy, we do not sell, rent, or trade your Personal Data to third parties for their promotional purposes.

8. Security of Data

The security of your data is important to us. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.

9. Sensitive Personal Data

If you provide sensitive information while using the Service, we will use it only for storing and processing it as part of the Services you request. If you do not consent to the processing of such sensitive information, please do not submit it through the Service.

The following may be treated as sensitive personal data (where applicable):

• Passwords
• Financial information (bank account, card details, payment instrument details)
• Health-related information
• Biometric information
• Any detail relating to the above shared for providing services

10. Service Providers

We may employ third-party companies and individuals (“Service Providers”) to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

11. Analytics (if applicable)

We may use third-party analytics providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may use collected data to track and monitor the use of our Service. You can opt-out by using the Google Analytics opt-out browser add-on. For more details, please review Google’s Privacy Policy.

12. Links to Other Sites

Our Service may contain links to other websites not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for content, privacy policies, or practices of third-party sites or services.

13. Children’s Policy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent/guardian and believe a child has provided Personal Data, please contact us and we will take steps to remove such information.

14. Email Policy

We comply with applicable laws regarding spam. You can opt out of promotional email communications at any time. We do not sell, rent, or trade your email address to unaffiliated third parties for marketing without your permission.

15. Changes to this Policy

We may update our Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last updated” date. You are advised to review this policy periodically for changes.

16. Review, Update, or Delete your Data

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. To request review, modification, or deletion, please email hello@towardsnorth.in.

17. Data Protection Rights

Subject to applicable law, you may have the following rights:

• The right to access copies of your Personal Data
• The right to rectification of incorrect/incomplete data
• The right to erasure under certain conditions
• The right to restrict or object to processing under certain conditions
• The right to data portability under certain conditions

18. Grievance Officer / Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, you may contact us at:

• Email: hello@towardsnorth.in

We aim to respond within a reasonable timeframe. If specific statutory timelines apply, we will comply with the same.

All other terms of the Terms of Service including governing law and jurisdiction shall apply to this Privacy Policy.